Returns & Exchanges

At Cozmo, we want you to love your fashion finds, but if you're not completely satisfied, we offer a 30-day return policy for all unworn items with original tags. We strive to make the return process as seamless as your shopping experience.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are intact, and include the printed return slip inside the box.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via the portal to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your items, we will process your refund to the original payment method within 5-7 business days.